Available courses

This unit describes the skills and knowledge required to contribute to the development, implementation and review of individualised support. 

This unit applies to workers in a range of community services and service delivery contexts. Work will involve collaborating with the person requiring support and other people involved in the support network. Service needs may be complex or multiple.


Welcome to the unit HLTAAP001 – Recognise healthy body systems.  This unit describes the skills and knowledge required for a worker to work with basic information about the human body and to recognise and promote ways to maintain healthy functioning of the body. This unit applies to any worker who needs to use and interpret information that includes references to client anatomy and physiology.

The learning materials provide the compliance requirements to work on ethical and legal basis in the aged care dealing with disability. This learning material will make you aware of your values, principles and beliefs and of the legal process to follow by the working individual and for the persons who are living in aged care having the disability. This will make you aware of the risk which can occur and about the penalties and consequences a person should bear if they will find out under that risk. There are various acts, policies and procedures given related to the aged care. Information of various support and legal advisors is also given in the learning guide which will help an individual dealing with aged care and disability on various issues.

Welcome to the unit CHCDIV001 - Work with diverse people.  This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

Welcome to the unit CHCDIS010 - Provide person-centred services to people with disability with complex needs. This unit describes the skills and knowledge required for disability support workers to provide support to person with complex disability by using a person-centred approach. The disability support worker will develop the skills to identify and priorities the needs of the person with complex disability, identify specific problems, issues and challenges for the person with multiple disabilities, analyse and interpret data, with assistance from health professionals and other relevant personnel, recognise the impact of complex support issues on the persons family, access community support agencies, evaluate the effectiveness of the individualised plan and make necessary revisions to the individualised plan for better results. 

Welcome to the unit CHCDIS009 - Facilitate ongoing skills development using a person-centred approach.  This unit describes the skills and knowledge required to plan, implement and review formal and informal ongoing skills development, in collaboration with a person with disability and incorporate into the person’s individualised plan. This unit applies to workers in varied disability contexts. Work performed requires a range of well developed, person-centred skills where some discretion and judgement is required and workers will take responsibility for their own outputs. 

Welcome to the unit CHCDIS008 - Facilitate community participation and social inclusion. This unit describes the skills and knowledge required to develop and facilitate person-centred strategies for participation in various community settings, functions and activities to enhance the psychosocial wellbeing and lifestyle of a person with disability. This unit applies to workers in varied disability contexts. Work performed requires a range of well developed, person-centred skills where some discretion and judgement is required and workers will take responsibility for their own outputs. 



Welcome to the unit CHCDIS005 - Develop and provide person-centred service responses. This unit describes the skills and knowledge required for disability support workers to provide support to person with disability by using a person-centred approach. The disability support worker will develop the skills to identify and priorities the needs of the person with disability, work with the person to develop and implement person-centred responses, communicate the needs of the person to family and/or carer and/or relevant others, use available appropriate resources, take help from other workers or agencies as required, maintain all relevant documentation relating to the person and the service delivery, identify and take action to improve areas of the responses that have not met the person’s needs and preferences, identify any barriers that may impact on delivery of high quality service, review and monitor person-centred responses, provide service delivery of the care plan within a quality framework etc.

Welcome to the unit CHCDIS002 - Follow established person-centred behaviour supports.  This unit describes the skills and knowledge required to implement behaviour support strategies outlined in an individualised behaviour support plan for a person with a disability. This unit applies to workers in varied disability services contexts. Work performed requires some discretion and judgement and may be carried out under regular direct or indirect supervision.

Provide Individualized Support will help students to gain the skills and knowledge required for a support worker to deal with the people requiring individualised support. In this learner book, you will learn the person-centred approaches to all interactions, communication strategies, role as a support worker, design and implementation of individualised plan, individual rights, preparation of support activities according to the person’s individualised plan, preferences, determine support needs, monitor support activities and organization policies, protocols and procedures to make report.

This learner guide also helps to find out the legal and ethical requirements and how these are applied in an organisation and individual practice; including privacy, confidentiality and disclosure, duty of care, dignity of risk, human rights, discrimination, mandatory reporting, work role boundaries; responsibilities and limitations, factors that affect people requiring support, practices that support skill maintenance and development, risk management considerations and ways to respond to identified risks.

Welcome to the unit CHCAGE005-Provide support to people living with Dementia.  This unit describes the skills and knowledge required to provide person-centred care and support to people living with dementia. It involves following and contributing to an established individual plan.

This unit applies to workers in a residential or community context, including family homes. Work performed requires some discretion and judgement and may be carried out under regular direct or indirect supervision.



This unit describes the skills and knowledge required to facilitate the empowerment of people with disability to deliver rights based services using a person-centred approach. It should be carried out in conjunction with individualised plans.

This unit applies to workers in varied disability contexts. 




This unit describes the skills and knowledge to take a leadership role in the delivery of quality case management. This includes disseminating information and providing advice on practice issues relating to case management within the organisation. 

Workers at this level work autonomously and are responsible for own outputs within broad but defined organisation guidelines. 

This unit applies to work in a range of health and community services contexts.